Customers who book and then do not arrive. The articles cover reducing no-shows and last-minute cancellations at a rental company and at a clinic, and how reminders and deposits work for table reservations and grooming appointments.
A prepared car, a pickup slot, and nobody turns up. Here is how a small rental firm cuts no-shows without punishing good customers.
A no-show is an hour you cannot sell twice. Deposits and automatic reminders are the two things that reliably reduce them, and both take minutes to set up.