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Legal

Terms & Conditions

Last updated: July 8, 2026 · Version 1.2

These Terms & Conditions ("Terms") govern your access to and use of the Webkio website builder platform and related services (collectively, the "Service"), operated by [protected] ([protected]), established in Romania ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

  • "User", "you" - the person or organisation that registers for and uses the Service.
  • "Published Site" - any website you build and publish using the Service.
  • "End User" - a visitor to your Published Site (e.g. someone who submits a form, subscribes, books, or purchases).
  • "User Content" - all content, data, and materials you upload, create, or collect through the Service.

2. Eligibility & Accounts

You must be at least 16 years old (or the age of digital consent in your country) and able to form a binding contract. You are responsible for the confidentiality of your credentials and for all activity under your account, including any optional two-factor authentication you enable. Notify us immediately of any unauthorised use at [protected].

3. The Service

Webkio provides tools to design, build, host, and publish websites, including a drag-and-drop page builder, blogging, e-commerce, bookings, and analytics. Features available to you depend on your subscription plan. We may add, change, or remove features over time.

4. Plans, Billing & Payment

Paid plans are offered on a subscription basis. Pricing, billing periods, upgrades, downgrades, renewals, refunds, and cancellations are governed by our Billing, Refund & Cancellation Policy, which forms part of these Terms.

Payments are processed by Creem, which acts as the Merchant of Record (reseller) for purchases of the Service. This means Creem is the seller for the transaction and is responsible for charging, collecting, and remitting applicable sales tax/VAT. Your purchase is also subject to Creem's buyer terms. We do not store your full card details.

5. Acceptable Use & Abuse Prevention

You agree not to use the Service, and not to allow your Published Sites or End Users to, do any of the following:

  • Violate any applicable law, regulation, or third-party right;
  • Infringe intellectual property, publicity, or privacy rights;
  • Publish unlawful, defamatory, fraudulent, hateful, sexually exploitative, pornographic, sexually explicit, or otherwise adult ("NSFW") content, or content harmful to minors;
  • Use any AI or automated generation feature of the Service to create, request, or attempt to produce sexual, pornographic, NSFW, hateful, violent, self-harm, or otherwise harmful or unlawful content, or deepfake/face-manipulation media of real people;
  • Distribute malware, phishing, or attempt to gain unauthorised access to our systems or other users' data;
  • Send spam or unsolicited communications, or scrape/abuse the Service;
  • Resell or expose the Service in a way that competes with us without authorisation.

We provide the Service as a neutral platform of tools and hosting. We do not pre-screen or monitor everything created or published through the Service, and we have no general obligation to do so. Nevertheless, keeping the internet and our users safe from abuse matters to us, and we take reasonable technical and organisational measures to detect, deter, and stop illegal or harmful use, including:

  • automated and manual content-safety and moderation checks on content submitted through the Service;
  • malware, phishing, and malicious-URL screening, including reputable safe-browsing and threat-intelligence sources;
  • anti-abuse controls such as rate limiting, spam filtering, and fraud and account-abuse detection;
  • a channel to report abuse, and prompt review of the reports we receive.

Where we become aware of content or activity that is unlawful or that breaches these Terms, we may remove or disable access to it, suspend or terminate the responsible account or Published Site, preserve relevant records, and - where we consider it appropriate or are legally required - report it to, and cooperate with, law-enforcement authorities and other competent bodies (for example in matters involving child sexual abuse material, terrorism, fraud, or credible threats to safety). These measures are undertaken on a reasonable-efforts basis and at our discretion. They do not make us the author, publisher, or controller of User Content, do not create any general duty to monitor, do not guarantee that all unlawful content or activity will be detected or prevented, and do not waive or diminish any liability protections available to us as a hosting or intermediary service provider under applicable law.

6. Your Content & Ownership

You retain all ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display your User Content solely to operate and provide the Service (including caching, backups, and serving your Published Sites). You are solely responsible for your User Content and for having the rights necessary to use it.

We act only as a provider of website-building tools and hosting infrastructure. We do not create, control, endorse, monitor, or verify User Content or Published Sites, and - except for the limited abuse-prevention role described in Section 5 - we are not responsible or liable for them, for the products, services, claims, or information you make available through them, or for the acts or omissions of you or your End Users. You alone are responsible for your Published Sites and everything done through them, for complying with all laws that apply to your activity and business, and for any dealings, disputes, or transactions between you and your End Users. Any reference to your business or Published Sites on our platform does not imply any endorsement or partnership.

7. End-User Data on Your Published Sites

When your Published Site collects personal data from End Users (for example through newsletter sign-ups, bookings, or store orders), you are the data controller of that personal data and we act as your data processor. You are responsible for having a lawful basis, your own privacy notice, and any required consents. Our processing on your behalf is governed by our Data Processing Agreement.

8. Third-Party Services

The Service integrates third-party providers (for example Creem for billing, Stripe for store payments, email delivery, cloud storage, and content-safety/AI providers). Your use of those features may be subject to the third parties' own terms. We are not responsible for third-party services we do not control. See our Privacy Policy for the providers we use.

Some features are powered by third-party AI models (for example OpenAI). Webkio is an independent product and is not affiliated with, endorsed by, or sponsored by these model providers; their models are offered to you through our own interface as integrations, and the AI names we mention refer only to the underlying technology we integrate.

9. Availability & Changes

We work to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, suspend, or modify parts of the Service. We will use reasonable efforts to give notice of material changes that adversely affect you.

10. Suspension & Termination

You may stop using the Service and delete your account at any time from your account settings. We may suspend or terminate your account or any Published Site if you materially breach these Terms, fail to pay, or where required by law or to protect the Service, other users, or third parties. Accounts may be flagged with statuses (such as usage-limited, blocked, or banned); a blocked or banned account may have its Published Sites made unavailable. On termination, your right to use the Service ends and we may delete your data after a reasonable period, subject to legal retention requirements.

11. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement. This does not affect mandatory consumer rights you may have under Romania law.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law (such as for death or personal injury caused by negligence, or fraud).

13. Indemnity

You agree to indemnify and hold us harmless from claims, damages, and costs arising from your User Content, your Published Sites, your breach of these Terms, or your violation of any law or third-party right.

14. Consumer Withdrawal Rights (EU/EEA)

If you are a consumer in the EU/EEA, you generally have a 14-day right to withdraw from a distance contract. Because the Service is supplied as digital content/services that begin immediately, by subscribing and starting to use the Service you request immediate performance and acknowledge that you may lose the right of withdrawal once the service has been fully performed, to the extent permitted by law. See the Billing, Refund & Cancellation Policy for how we handle refunds in practice.

15. Governing Law & Disputes

These Terms are governed by the laws of Romania, without regard to conflict-of-law rules. Disputes are subject to the competent courts of Romania, unless mandatory consumer law grants you the right to bring proceedings in your country of residence. EU consumers may also use the European Commission's Online Dispute Resolution platform.

16. Changes to These Terms

We may update these Terms from time to time. We will post the updated version here and revise the "Last updated" date, and where changes are material we will provide reasonable notice. Your continued use after changes take effect constitutes acceptance.

17. Contact

[protected]
[protected], Romania
Email: [protected]

This document is provided for transparency and general information. It is not legal advice; please have it reviewed by qualified counsel for your jurisdiction before relying on it.