Guides
Sleeps Six: The One Spec Guests Filter On
Guests filter on how many it sleeps and read everything else. Which means one number decides whether your property appears at all.
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Guides
Pricing a Week, Not Seven Nights
Seven times your nightly rate is the wrong number, and the reason is changeover, not generosity. What a weekly rate is actually buying you.
Guides
Taking a Damage Deposit on a Direct Holiday Let Booking
A hold is not a charge, and the difference decides whether a guest books. What to set, when to release it, and the sentence that prevents the argument.
Guides
Checking a Skipper's Licence and Age Before the Charter
A licence number typed into a web form proves nothing, and an age limit can refuse a booking outright. Knowing which of the two is a gate is the difference between a useful question and a false sense of security.
Guides
Charter Availability: Lift-Out, Service Weeks and Turnaround
A boat can be unavailable for three completely different reasons, and a calendar that treats them as one thing will eventually sell a charter on a hull that is ashore with its propeller off.
Guides
Weather Cancellations: A Charter Policy That Keeps the Customer
The forecast turns at six in the morning and six people are already driving to the marina. The seamanship decision is yours; the money decision should have been made in writing before the season started.
Small Business
How to reduce no-shows at a salon without annoying your regulars
A missed colour appointment is three hours of a stylist's day that cannot be sold to anybody else. The fixes run in a specific order, and deposits are not first.
Guides
Booking physiotherapy appointments when every session is a different length
A first assessment takes an hour, a follow-up takes thirty minutes, and a one-size diary makes both of them wrong. How to set appointment lengths per treatment.
Guides
Letting clients book with a particular stylist
Most salon clients are loyal to a person, not a shop. A diary that cannot express that loses the booking or gives it to the wrong chair.