Everything that happens between a customer choosing a car and your business confirming it. The articles cover taking payment online, confirming quickly enough to keep the booking, cutting no-shows and late cancellations, replacing spreadsheet workflows, and the specific reasons people abandon a rental website at the final step.
Most renters find you on a phone. If your site forces them to pinch and zoom, you are losing the booking before they see a car.
Plenty of visitors, almost no bookings. Here is what usually sits between the two, and how to close the gap.
A booking is only real once money changes hands. How online deposits and payments win car rental bookings and cut no-shows.
A prepared car, a pickup slot, and nobody turns up. Here is how a small rental firm cuts no-shows without punishing good customers.