Free tool
Cancellation policy generator
Answer five questions and get a deposit and cancellation policy you can publish, plus the exact settings that enforce it. For appointments, tables, hire and holiday lets.
Not sure a deposit is worth it?
The no-show calculator works out what
missed appointments cost you in a year, and how much of that a deposit would already be holding.
Questions
No, and it cannot be. It is a clearly written starting point. Consumer law in several markets overrides what a business puts in its own terms - rights when buying at a distance, cooling-off periods, local rules about deposits - so if a lot of money turns on it, have somebody qualified read it.
No, and the wording is careful for that reason. The money you actually hold is the deposit, because that moves into your own payment account at the moment of booking. A no-show fee is a figure you have disclosed and are therefore entitled to ask for; nothing on your site charges a card after the event.
Because a notice period with nothing behind it is a request rather than a rule. If nothing has changed hands, a late cancellation costs the customer exactly nothing either way. A deposit is the only part of this that holds by itself.
Up to 1,000 characters, because that is what the policy field on a Webkio site holds. The wording is kept inside that limit, and you are told if it had to be trimmed.
Yes. The wording is yours to publish anywhere. The settings list names where each number goes on a Webkio site; on another platform, find the equivalent fields - every booking system has a notice period and a deposit somewhere.