The whole healthcare collection, covering general practice, dental and veterinary clinics. It spans website cost and structure, online appointment booking, scheduling for several practitioners, reducing patient no-shows, cancellation policy wording, and the local search work that reaches patients in the surrounding area.
Quotes for a clinic website vary by an order of magnitude for what looks like the same thing. What actually drives the number, and what the quote leaves out.
Patients searching for a clinic nearby rarely go past the first few results. What decides whether yours is one of them, without a search agency.
Most people arrive at a clinic website with three or four questions and leave as soon as they have them. Here is what they are looking for, in order.
Two practitioners are two diaries, not one calendar with more slots in it. Where shared-diary scheduling goes wrong, and what a clinic has to get right first.
A cancellation policy is only worth what it is worth in practice. What to put in one, where patients should meet it, and the parts most clinics get wrong.
A missed appointment costs the slot, the preparation and the patient who could have had it. What actually reduces no-shows at a small practice, in the order worth trying.
The reception phone rings while somebody is standing at the desk. How a small practice moves routine appointments onto its own website without losing control of the diary.
Reassure patients and remove friction from booking - the two jobs of a healthcare website, and the structure that does both.