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Refund policy generator

The returns window, the condition, who pays return shipping, how and when you refund, the exceptions, and the on-time shipping promise every US online shop owes. Faulty items are always refunded, whatever else you choose. Free, no sign-up.

About your site

What does the site do?

Which laws apply?

Your returns rules

0 means all sales are final.

Cannot be returned unless faulty

An example refund policy

A candle shop in Maine with a 30-day window for unused items, a prepaid label only when the item is faulty, refunds to the original card within 10 business days, exchanges, and no returns on custom or sale items, so you can see the shape. Change the answers to make it yours.

Refund Policy Effective date: November 8, 2026 This policy explains how returns and refunds work for orders placed with Harbor Light Candle Co. on https://harborlightcandles.com. Returns You can return an item within 30 days of receiving it, unused and in its original packaging. To start a return, email [protected] with your order number and the items you want to return, and we will reply with how to send them back. Please do not send anything back before you hear from us. Return shipping You pay for return shipping, unless the item is faulty or we sent the wrong thing, in which case we send you a prepaid label. We recommend a tracked service, because we cannot refund an item that does not reach us. Refunds Once the items are back with us and checked, we refund the amount paid for them to the payment method used for the order within 10 business days. Your bank or card issuer may take a few more days to show it. Original shipping charges are refunded only when the return is because of our mistake or a faulty item. Exchanges If you would like a different size or colour, tell us when you request the return and we will send the replacement once the original is back with us, subject to stock. If it is out of stock we refund you instead. Items that cannot be returned Unless they arrive faulty or not as described, we cannot accept returns of: - Custom-made or personalised items - Sale or clearance items Faulty or incorrect items If an item arrives damaged, faulty or not as described, tell us within a few days of delivery with a photo where possible. We will replace it or refund it in full, including the cost of returning it, whatever the rest of this policy says. If we cannot ship on time If we cannot ship your order within the time we stated when you ordered - or within 30 days if we gave no time - we will tell you, and you can wait for a new date or cancel for a full refund, which we issue promptly. Your legal rights Nothing in this policy affects the rights you have under the consumer law of the place you live. Contact us If you have any question about a return or refund, email us at [protected].
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This is a starting point, not legal advice. It follows what the main US rules ask a small-business site to say, and it is written so that somebody qualified can read it in five minutes. If your business handles health, financial or children's data, or a lot of money turns on a clause, have it reviewed before you publish it.
Deposits and cancellations are a different page. For appointments, tables, hire and stays, the cancellation policy generator writes the notice and deposit rules and names the settings that enforce them. The privacy policy and terms of service generators take the same answers as this page.

How this is worked out

The policy states the returns window you set (0 days writes an all-sales-final version and tells you where it must be displayed), the condition items must come back in, who pays return shipping, the refund method and the number of business days, any restocking fee, exchanges if offered, and the exceptions you ticked. Two rules hold whatever you choose: a faulty, damaged or misdescribed item is replaced or refunded in full including return postage, because the exceptions cover a change of mind and not a broken product; and every policy for a shop carries the FTC Mail, Internet or Telephone Order Merchandise Rule promise to ship within the time stated, or 30 days if none, or tell the customer and offer a prompt full refund. Original shipping is refunded only when the return is the seller's fault. When bookings or rentals are ticked, deposits and cancellations are referred to the cancellation policy rather than written a second time. Nothing in it claims to override the consumer law of the place the customer lives, and the policy says so.

Standards and documentation it follows

Guides that use this

Quoting this tool

Free to quote and link. Cite it as Refund policy generator, a free tool by Webkio, https://webkio.com/refund-policy-generator. The method above is the whole method, so a figure you quote can be checked by anyone with the same inputs.

Questions

No. It is a clearly written starting point. A few states require a seller that does not give full refunds to display its policy conspicuously before the sale, and the FTC's Mail, Internet or Telephone Order Merchandise Rule applies to every online shop, so the policy is written with both in mind - but have it read if your situation is unusual.

Federal law does not require a return policy for a change of mind; it requires you to honour the policy you display, to ship on time or offer a refund, and to deal with faulty goods. The tool writes an all-sales-final version if you set the window to 0 days, and tells you where it must be shown for it to hold.

Because the exceptions cover a change of mind, not a product that arrived broken or was not what was described. Refusing a refund on a faulty item because it was on sale is the kind of term that does not survive a card dispute, and it is not one you would want to publish.

The FTC's Mail, Internet or Telephone Order Merchandise Rule. If you cannot ship within the time you stated, or within 30 days if you stated none, you must tell the customer and offer the choice of waiting or a prompt full refund. It applies to every online order in the US, so it is in every shop policy here.

Partly. Tick bookings or rentals and the policy explains that deposits and cancellations are governed by your cancellation policy, then points at it. The cancellation policy generator writes that one and names the settings that enforce it.

Yes. A Webkio shop writes its returns and refunds page from its own settings, and the storefront footer links to it. This tool is the same wording with more choices, for shops built anywhere.

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