Gift cards
A gift card - also called a gift voucher - is credit someone buys for another person to spend in your shop.
Where to find it
Shop > Gift cards.
How it works
- A customer buys a gift card, or you issue one yourself.
- They get a code.
- The recipient enters that code at checkout and the balance comes off the total.
A gift card holds a balance, not a single-use discount: spend part of it and the rest stays on the card for next time. That is the difference from a coupon - a coupon is a rule you apply, a gift card is money already paid to you.
Issuing one yourself
Create a card with a value and give the code to the customer. Useful as goodwill after a problem order, or for selling in person.
Which plan includes it
Gift cards are available on Growth Business and above. On Free and Starter the Gift cards page shows an upgrade panel instead.
Cards you have already issued are never affected by a plan change. A gift card is money a customer has already paid you, so existing codes keep working at checkout even if you move down to a plan that cannot issue new ones.
Good to know
- It is money you already have. A gift card is paid for up front, so treat an unspent balance as an obligation rather than income.
- Codes are worth guarding. Anyone with the code can spend it - send it to one person, not a group chat.
- Check the balance before assuming a card is spent. Partly-used cards are the usual cause of a confused customer.