Deleting your account
Deleting your account removes everything: your sites, their content, your customer data and your uploaded files. It happens straight away and cannot be reversed. This page explains exactly what goes, so the decision is made with the facts rather than after the fact.
Before you delete
If what you actually want is to stop paying, you do not need to delete anything. Canceling the subscription keeps your account and your sites on the Free plan; see Billing & payment.
If you want a site taken off the internet but kept, set its status to Archived or unpublish it. Your work stays in the builder and the address stops serving; see Site status & visibility.
Neither of those loses anything. Deletion does.
Download your data first
Download My Data on Settings > Profile exports your account. Every list page (Contacts, Orders, Bookings, Subscribers and the rest) also has an Export button that downloads what you are looking at as a CSV. Take the customer list and the orders at least; support cannot recover them for you afterwards.
Only the account owner can delete
Team members cannot delete the account, even with full access. If you are a team member and want your own access removed, ask the owner to remove you from the Team page; see Team members.
How to delete
- Open Settings from the menu under your name, then Security.
- At the bottom, in the Danger Zone, press Delete My Account.
- In the dialog, type your account email exactly as shown and enter your password, then press Permanently Delete Account.
If you sign in with Google and have no password, the dialog asks for your two-factor code instead, or, with no second factor, for the email address alone. This is deliberate: a signed-in session on a borrowed laptop is not enough on its own to destroy an account.
What gets removed
- Every project you own, and the live sites they publish, which go offline straight away
- All content: pages, products, orders, bookings, reservations, blog posts, menu items, donations
- Your contacts, subscribers and customer records
- Every file you have uploaded, deleted from storage as well as from the database
- Any custom domain connected, which is released so it can be used elsewhere
- Your team members, their access and their own settings
What happens to your subscription
If you are on a paid plan, the subscription is canceled before any data is touched. It is canceled at the end of the period you have already paid for, so you keep what you paid for and nothing renews afterwards.
If that cancellation fails for any reason, the deletion stops and nothing is removed. That is on purpose: an account that no longer exists must never leave a card being charged.
There is no undo
There is no grace period, no recycle bin and no recovery window. Once the confirmation goes through, the data is gone and support cannot restore it. You are signed out as soon as the deletion completes.
Next steps
- Billing & payment
- Site status & visibility
- Customer data requests for a customer who wants their own data removed
Frequently asked questions
What if I just want to stop paying?
Cancel the subscription on Settings > Billing. Your account and sites stay on the Free plan.
Can I get my data back after deleting?
No. Download it first with Download My Data and the Export buttons.
Does deleting my account delete my customers' data?
Yes, along with everything else. If a customer asked you for a copy of their data, send it before you delete.
What happens to my custom domain?
It is released. You still own it at your registrar and can point it anywhere else.
Will I be charged again?
No. The subscription is canceled before deletion, and the deletion stops if that cancellation fails.
Can a team member delete the account?
No. Only the owner, with their password or second factor.