Get website inquiries as a push notification
For the one-person business whose team is the person on the job: each inquiry from your site can arrive as a push notification on your phone through Pushover, with the message in it and the page it came from one tap away. No group chat, no app to keep open.
The inquiry still lands in your Webkio Inbox. The shared rules are on Send your website inquiries to your CRM; this page is the Pushover part.
What Pushover is
A small service with one job: it delivers notifications to its app on your phone (iPhone, Android, and a desktop version). You pay Pushover once for the app on each kind of device; sending to it is free up to a monthly limit (10,000 messages per account, as Pushover publishes it, which no contact form approaches).
What you need
Two values, both from pushover.net once you are logged in:
| Field | Where it is |
|---|---|
| User key | Shown at the top of your pushover.net dashboard. 30 characters. |
| Application token | Lower on the same page, under Your Applications: Create an Application/API Token, name it ("Website"), optionally give it an icon that will show on each notification, and copy its token. 30 characters. |
Both are secrets. The user key lets anyone send notifications to your devices; the application token lets them send as that application. Both are stored encrypted and never shown again.
Setting it up
- Project settings > CRM, choose Pushover under Notifications.
- Enter the token and the user key.
- Tick which inquiries to send.
- Add destination, then Send test. Your phone should buzz.
No field mapping: a notification is not a record.
What the notification says
| Part | Content |
|---|---|
| Title | "Website inquiry from Ada Lovelace" (the email address when no name was given). Pushover shows up to 250 characters here. |
| Body | Their message, then Email, Phone and Company one per line, then any extra fields the form collected, then which form, which site and which page. Pushover allows 1,024 characters; a longer inquiry is cut, and the full text is in your Inbox. |
| Link | The page they wrote from, which the Pushover app opens on tap. |
| Sound and priority | Pushover's defaults for the application, which you set on pushover.net. |
Pushover answers every accepted message with "status": 1, which is what the destination checks, so a green result means it was queued for your devices.
What it will not do
Reply. A notification is one-way. Reply from the Inbox or by email.
Group key by default. If you want several phones to buzz, Pushover's delivery groups give a group key that works in the user key field; set one up on pushover.net and paste its key instead of your own.
Quiet hours. Pushover's own quiet hours and priorities apply, from your settings there; we send at normal priority.
When something fails
Pushover answers failures with "status": 0 and an errors list in plain words, and the destination card shows it.
| What the destination shows | What it means | What to do |
|---|---|---|
user identifier is invalid |
The user key is wrong. | Copy it again from the top of your pushover.net dashboard. |
application token is invalid |
The application token is wrong, or the application was deleted on pushover.net. | Open Your Applications and copy the token again, or create a new application. |
| A 429 answer | The monthly message limit for your account is used up. It resets on the first of the month. | Unlikely from a contact form; if it happens, something else on the same account is sending a lot. |
| Accepted, but no buzz | It was queued. | Check the Pushover app is signed in on the phone, notifications are allowed for it, and the application's priority is not set to lowest (which Pushover delivers silently). |
Four consecutive failures pause the destination; Resume after the fix.
Frequently asked questions
Does it cost anything?
Pushover charges a one-time price for its app per platform, set by Pushover; sending is free within the monthly limit. We charge nothing extra; this destination is included with CRM delivery on the plans that have it.
Can two people get the notification?
Yes, with a Pushover delivery group: its key goes in the user key field.
Why Pushover and not plain SMS?
Pushover costs nothing per message and carries the whole inquiry with a tappable link. An SMS would cost per message and truncate. If you want a text, Pushover's own app can forward to one.
Is my user key safe to paste here?
It is stored encrypted and never shown again. If you want it gone from everywhere, Pushover lets you reset the user key on its site, which invalidates the old one.
Can I pick the sound?
On pushover.net, per application: the "Website" application you made can have its own sound, so an inquiry sounds different from anything else.
What is the "Webkio Test" notification?
From Send test. Swipe it away.
Related reading
- Send leads to your CRM - the switchboard every destination hangs off.
- All your customers in one place - the record that stays here whatever is sent on.
- Understanding notifications - the email and bell alerts that fire alongside a delivery.
- Integrations - every destination and connector on one page.
- The automated emails every business should send - the follow-up once a lead is in your CRM.